Edmond Return & Exchange Policy
At Edmond, we truly appreciate you choosing our heritage and artistic products. We strive to provide an exceptional shopping experience. We understand that opinions can sometimes change, which is why we’ve simplified our return and exchange process to ensure your convenience and ease.
1. Return & Exchange Period
You may return or exchange products within 7 days from the date of purchase.
2. Return & Exchange Conditions
To ensure a smooth return or exchange process, please observe the following conditions:
- Original Product Condition: The product must be in its original, unopened packaging and in the same condition as when it was received at the time of purchase.
- Accessories and Gifts: All accessories and gifts received with the product at the time of purchase must be returned in their original packaging.
- Opened Products with Manufacturing Defects: Opened products found to have a manufacturing defect can be exchanged for the same item. In such cases, the customer should either deliver the product to the company’s main branch or send a video report via WhatsApp to arrange for a shipping company to pick up the product.
- Shipping Costs: If the order is returned by the shipping company for any reason other than a manufacturing defect, the shipping cost will be deducted from the refunded amount.
3. Return & Exchange Procedures
We offer you two options for returns or exchanges:
- Purchase Value Refund: The purchase value can be refunded.
- Product Exchange: The product can be exchanged for another product of the customer’s choice.
For payments made by credit cards or bank checks: The amount will be refunded to the customer’s bank account within fourteen (14) business days. The customer must follow up on payment procedures with their respective bank branch.
4. Exclusions from the Return & Exchange Policy
To maintain the quality and integrity of our products, the return and exchange policy does not cover the following cases:
- Malfunctions and damages resulting from misuse.
- Discrepancies in the product’s serial numbers, original packaging, colors, or any other physical appearance compared to the product as received at the time of purchase and as recorded on the purchase invoice.
- All digital content included with the product, such as DVDs and CDs.
- All software and device drivers.
- All personal care equipment and food/beverage preparation equipment.
5. Privacy Notice
At Edmond, we prioritize the privacy of your data. However, please note the following:
- Edmond Company is not responsible for any loss of customer data during the replacement or refund process.
- Edmond Company is not responsible for any information or personal data stored on the customer’s device.
- The customer is solely responsible for transferring any personal data or settings to a new device when needed.
6. Additional Terms & Conditions
- The customer has the right to collect purchased items within a maximum period of one month from the date of purchase.
- In the event of a delay in product collection by the customer, Edmond Company reserves the right to add 10% of the total value of the stored products for each month of delay in collection, to be collected in cash from the customer.
- If a product is returned due to a defect in the product, a manufacturing defect, damage during product delivery, or incorrect/wrong product delivery, no additional fees for shipping service or bank transfer fees will be charged.
7. Product Warranty Provisions
The warranty and return period vary depending on the product type as follows:
- Electronic Musical Devices Manufactured by Us: Full one-year warranty (12 months from the date of purchase).
- Children’s Toys and Wooden Cat/Dog Houses: 7-day return period only, provided they comply with the conditions mentioned in item No. 2 above.
- Antiques, Artifacts, and Wooden Artistic Paintings: No warranty; can be returned within 7 days only.
- Jewelry: Craftsmanship fees will be deducted, and the value of the metal (gold or silver) will be refunded.
- Accessories: 7-day return period only, provided they are in their original packaging and condition.
- Personal Care Tools: No warranty or refund.
We wish you an enjoyable shopping experience with Edmond!
